Custom AI Chatbots That Answer, Qualify and Support
Custom AI chatbots designed to answer customer questions, collect enquiries and support website visitors using your business information.
What This Service Includes
An AI chatbot trained on your business information can answer frequent customer questions instantly, collect enquiries outside working hours, qualify leads, and route conversations to the right person. A well-configured chatbot reduces repetitive manual replies while keeping the experience helpful and on-brand.
What Is Included
- Use-case mapping
- Knowledge base preparation from your business content
- Chatbot persona and tone definition
- Conversation flow design
- Platform setup and integration
- Testing and refinement
- Handover to a human when needed
- Monthly updates to the knowledge base
Process
1. Use-case mapping. We identify the questions the chatbot should answer and the actions it should trigger.
2. Knowledge base preparation. Your business content is structured so the chatbot can answer accurately.
3. Persona and tone. The chatbot's voice is defined to match the brand.
4. Flow design. Conversation paths are planned for common and edge cases.
5. Integration. The chatbot is connected to the website, CRM or messaging channel.
6. Testing. The chatbot is tested against real questions before going live.
7. Refinement. Answers are improved based on real conversations.
8. Updates. The knowledge base is updated as the business changes.
Frequently Asked Questions
Which platforms can the chatbot be deployed on?
Will the chatbot replace human support?
Can the chatbot book appointments?
How is the chatbot trained?
Request a Chatbot Quote
Tell us what you need and we will prepare a customized proposal.